Booked room at Palace Resort in Myrtle Beach thru Book It.com.Arrived in room around midnight from going out for the evening only to see ants all over kitchen counter.Other issues: bathroom floor sticky(can imagine what that was!)Called desk gave only 2 options to change room at midnight – one knocked us out the minute we opened door(smoking)Room we ended up in had shower arm but no inside of shower head – so water felt like needles….lots of air coming out – lovered doors full of dust – glass coffee table never cleaned – round glass marks all over it.
We again complained upon leaving to manager on duty - very nice but said nothing they could do since we went thru book it.
Told me to call them and I did - they called Palace Resort and to my surprise came back with BJ Cribb offering a whopping $6.46 refund! Book it apologized and offered 10% on my next stay - I refused!
They too do not stand behind a bad stay either.They did not mind taking my money!
Monetary Loss: $102.