Palace Resorts - Extremely pissed off

I got the wrong room, had to stand at tags front desk for two hours b4 I got my already reserved room and wasn't even the right room.The male employees were extremely rude, I was double charged then up charged from the online reservation witch I payed in full with a credit card and still had to give the very last lil bit for cash I did have to pay for the wrong room very unacommidating very rude.

I ended up having to give my phone to the huh behind the glass to talk to customer service where he proceeded to argue with her at 1 AM when I got to the hotel at 11:23 was finally issued a key at 1:17.The room was supposed to be 64 witch I had paid in full by card and was charged 76 in cash at the desk

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Product or service
Wrong Room
Review category
Hotels and Resorts
review #477395

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Witch Ones Stupid

Feb 27, 2014 #789296 Los Angeles, California

noun: witch; plural noun: witches
a woman thought to have evil magic powers. Witches are popularly depicted as wearing a black cloak and pointed hat, and flying on a broomstick.

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