Resort was not anywhere near finished.
Waited 7 hours for our room to be ready.
They were still painting & attaching doors rooms.
Water park was not finished
No tennis or basketball courts
No "garden view"
Listened to construction vehicles & chainsaws from sun up to sun down.
Have been attempting to resolve this for 9 months.
I have written 4 letters that have gone unanswered.
Finally found a phone # which turns out to be a phone tree to nowhere.
Did reach a customer rep that proceeded to tell me I was a liar.
SHADY, SHADY, SHADY.
FRAUD. FRAUD. FRAUD.
Stay away from Palace Resorts
Product or Service Mentioned: Palace Resorts Grand Moon Palace Vacation Ownership.
Reason of review: Not as described.
Monetary Loss: $8000.
Preferred solution: Full refund.
I didn't like: No attempt to solve my frustrations, Inability to contact corporate office, Misleading sales presentation, Lack of contact.