Fresno, California
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We purchased membership in October 2014.My family of 8 booked for the new resort in Jamaica in March.

Related: Palace Resorts: promises does not value membership

We read in a blog that it was not going to be ready in March. I call them to make sure that this was true and yes I'm sorry but its not ready. Booked for April the 11th. Changed the flights, $4,000 difference to reschedule.

Again I read an email it still wasn't ready. I called only to be switched to someone else or told that my contact person was transfered or they were out to lunch, excuse after excuse.

He promised to give us an ocean view, extra spa treatments.But did not responsible for difference in flight changes.

Cant believe that a company would risk a chance to disappoint a member two times.Money is the only thing that comesto mind.

Oh how I wish 20/20 would tell the world how Palace Elite treat their customers.

Review about: Resort Reservations.

I didn't like: Palace elite.

Review #614341 is a subjective opinion of a user.

PRODUCT OR SERVICE Palace Resorts Membership
Reason of Review / Monetary Loss Poor customer service / $8000
Preferred solution Not specified

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Lets get together and send them a message or to another company in Miami cause if I am not mistaken that's were the brothers live owners of the place. Here is my contact ifo


Booked montego Bay in 2007..week before we were scheduled to leave they said the resort wasn't ready so they moved us 60 miles from the airport to Ocho Rios in a 2 star resort with loose outlets and rust on all the appliances


They lie to much here

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