Manufacturer: Palace Resorts Category: Memberships Clear all filters (6 of 6 reviews match)
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We were traveling with Diamond members and they spoke very highly so we purchased the basic elite membership for $25k. Once we got home and tried to book our first week for spring break 2017 we realized what a mistake we had made and regretted our decision. Essentially a non-member has more options to booking different rooms than a member of our level. We then began the battle to cancel our membership. Needless to say it wasn't easy but we...
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Anonymous

Anonymous What was the contact information that you used to finally get someone. I've been trying to cancel and can not get anyone to contact me back

There apparently is no business office at Palace Resorts where billing questions can be addressed. Members must talk with 'representatives' who then make inquiries to the "Research Department". Members promise to get back with members and address their concerns based on information provided by the "research Department". In the long run all one gets is the runaround. Even though we have paid palace Resorts over $60,000, there is NO employee...
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Last month I paid Palace Elite $4400 toward our Diamond membership. I charged the amount on my American Express so I would have verification that I paid it. Palace Elite not only added $1072 to my American Express charge, but, also, told me they did not receive the money and will not credit the $4400 to my account. I have been on the phone with them for hours. All they do is give me the run around. Finally, today I called American Express and...
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Anonymous

Anonymous As of today, January 17th, Palace Resorts continues to ignore our request for an accurate payment history. Yesterday, in fact, Alejadro Soto, sent an email that "accounting" s...

We were shown (not given) the glossy brochures of the various Palace resorts available and then given the introduction of the different levels of membership, imperial weeks, and the referral incentive program. With this vacation only being our second vacation ever out of the United States, the entire concept of purchasing a membership just did not align with our idea of what we were interested in. As we were about to leave, he then introduced...
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Anonymous

Anonymous Hello friend, I'm going through major frustration with Palace as well, cannot get any help, they give you the run around, and it's imposible to make a reservation that goes we...

Anonymous

Anonymous They just robbed my husband and I. After we realized they took advantage of our vulnerability, they stated we couldn't cance . Meanwhile, I canceled on the sixth day

3.2
I liked
  • Jamaican staff at the resort
I didn't like
  • Absolute inability to contant anyone that is willing to help
  • Misleading sales presentation
#888366
We have been members for many years and the all inclusive fees are becoming so expensive we almost can' afford to go anymore. I mean really they come to about $200.00 a day per person. I don't eat or drink nearly that much a day. We have a Premier and an Elite membership. I have yet to see the swim up rooms promised when purchasing the Elite membership. Also I was just informed that if we want to use our free week in Jamaica we have to pay...
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Anonymous

Anonymous We just purchased a palace elite membership. I'm having huge doubts as to whether it was a good choice. It cost $5,000. We were promised a free week, 30% off our second week, ...

I bought two "Memberships" of 100 weeks each, for several thousand dollars and I can not possibly use them all, at age 85. Palace Premier refuses to let me transfer, parceling them among my heirs before I die. Then, of course, my memberships will die too, unused for the only benefit of Palace Premier. I do feel foolish for buying the memberships and resent the pressured sales and deceptions. I had been told at the time that I could transfer...
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Anonymous

Anonymous Your membership weeks go to your next of kin

2.0
I didn't like
  • Inability to contact corporate office
#712467