Product: Palace Resorts Elite Membership Clear all filters (12 of 12 reviews match)
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Although I have had pleasant stays there and have been a member since they first started it(I remember first time I stayed at Moon Palace there were building the Sunrise wing and had workers working everyday)The thing you must realize is whatever you buy into a year...
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Palace Resorts Elite Membership
#1100392
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We were there on June 21st as well.We have been members since 2007. Being a member means nothing once you are on your vacation. We had the same similar issue with housekeeping. Despite leaving extra daily tips for the housekeeper, she failed to leave us towels. We...
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2.0
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Palace Resorts Elite Membership
#1067654
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While the resorts are the best, don't buy into the CLUB. After the they lie,no one from corporate will answer you. Have been a member for 8 years .
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user62425303
user62425303

I received the same problem, there customer service staff would not return my calls and would not transfer me to a manager despite calling on 4 occasions .They only want to se...

4.3
San Miguel De Cozumel, Quintana Roo
Product
Palace Resorts Elite Membership
#1065857
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We would like to stop payments for Palace Elite.We would also wish to Sell what we have paid into membership, or what ever portion we can get out of it I would like a. phone number to call and better explain our problem My wife also has M.S. which interfereswith...
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4.7
Product
Palace Resorts Elite Membership
#1059941
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BEWARE: We purchase the membership from palace resort in 2016.What they dont mension is nothing about cancellation. They say if u dont pay they have the right to cancelled but you cant cancelled. Be aware in mexico you have only 5 days to cancelled this kind of...
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Anonymous
Mali

the email to mrmunoz@palaceresorts.com did not go through and came back to me, what should I do, thank you

Product
Palace Resorts Elite Membership
#1023049
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We are being cheated. Paying 30K for 150 weeks believe it is lifetime. Went home to review their papers to learn the contract expired in 25 years !!! How you use 150 weeks in 25 years? Meaning u have to go Vacation 5 times a year !!! Trying to contact public relation....
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Anonymous
Jeff

You can extend the contract for another 25yrs. It is in your contract. I believe the maximum allowed by law is 25 Yrs. Anyways, I recommend you look closer at your contract...

2.9
Product
Palace Resorts Elite Membership
#989529
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We were traveling with Diamond members and they spoke very highly so we purchased the basic elite membership for $25k. Once we got home and tried to book our first week for spring break 2017 we realized what a mistake we had made and regretted our decision....
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Anonymous
Mali

This happened to us in a worse way too, what address or email did you use for the Palace Resorts or BBB, we have been sending emails back and forth, but still did not get any ...

Anonymous
Anonymous

We are going through the same thing back in England trying to get our money back and to stop our direct debit which is due soon we have been to see a solicitor about this but ...

Product
Palace Resorts Elite Membership
#984095
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There apparently is no business office at Palace Resorts where billing questions can be addressed. Members must talk with 'representatives' who then make inquiries to the "Research Department". Members promise to get back with members and address their concerns based...
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2.8
Product
Palace Resorts Elite Membership
#983115
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Last month I paid Palace Elite $4400 toward our Diamond membership. I charged the amount on my American Express so I would have verification that I paid it. Palace Elite not only added $1072 to my American Express charge, but, also, told me they did not receive the...
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Anonymous
Anonymous

As of today, January 17th, Palace Resorts continues to ignore our request for an accurate payment history. Yesterday, in fact, Alejadro Soto, sent an email that "accounting" s...

Product
Palace Resorts Elite Membership
#974366
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We were shown (not given) the glossy brochures of the various Palace resorts available and then given the introduction of the different levels of membership, imperial weeks, and the referral incentive program. With this vacation only being our second vacation ever...
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Anonymous
Sam

Hello friend, I'm going through major frustration with Palace as well, cannot get any help, they give you the run around, and it's imposible to make a reservation that goes we...

Anonymous
Anonymous

They just robbed my husband and I. After we realized they took advantage of our vulnerability, they stated we couldn't cance . Meanwhile, I canceled on the sixth day

3.2
Product
Palace Resorts Elite Membership
I liked
  • Jamaican staff at the resort
I didn't like
  • Absolute inability to contant anyone that is willing to help
  • Misleading sales presentation
#888366
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